USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Transaction issue Alabama

In -/-/- I had a credit report run for a personal loan. A USAA account showed up on my credit report with a transaction amount of $76.00 that was placed on this credit card account on -/-/-. The account was subsequently noted as late and sent to collections. USAA has since closed the account. I had no knowledge of this account and/or the charge made in -/-/-. The charge was also made in -. I have been living in - since -/-/-. I contacted USAA and was informed that the account was opened in - but no charges were ever posted to the account until -. USAA was sending all information on this account to an address in - so I had no knowledge of what was happening until a year later. I have contacted USAA at least 3 times and have been provided with varied information about how to handle the case. I wrote a letter to them and did receive 2 letters dated -/-/- that the disputed charge may be unauthorized or fraudulent. One of letters stated, " we ' re transferring the matter to our Fraud department for continued investigation. '' I have not had any response in writing from them since. I called in -/-/- and was told by a woman named " - '' that nobody had investigated my account. She proceeded to inform me that I needed to file a police report in order for USAA to resolve this matter.