Bank of America Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Bank of America Bank account or service department,

Checking account Problems caused by my funds being low Arizona

ON -/-/2016 I had a deposit of - into my account and on the same day I had - different companies authorize - different transactions in the amount of - and - both of which were approved. Then on -/-/2016, while those - transactions where still pending I used my debit card for - other transactions - for - and another for gas in the amount of -, at the close of business on -/-/- those - transactions where both still pending and my bank which is Bank of America preceeded to charge me an verdraft fee for both the first - and the -, stating that at the time those items posted that my account was overdrawn, at which time it was not, I had the funds to cover the items.When I called and spoke to Bank of America, they stated that at the time those items came into my account it was overdrawn, which in fact it was NOT. The representative proceeded to show me on another screen where it showed it was overdrawn. I noticed that on that screen Bank of America re-layered the transaction showing the - pending transactions as still pending but coming in first and the rest of the transactions after and that is how they are getting away with charging me the fees. How can a bank charge overdraft fees on transactions that were already approved and had not overdrafted my account. So the - transactions that they charged me fees on where autherized first on -/-/2016 and posted on -/-/2016, but they are saying at the time they posted to my account it was negative, however the item that they said made it negative was a transactions that was done on -/-/2016 and is still pending and will not post to my account until the close of business on -/-/2016.

Bank of America customer in Arizona
Dec 03, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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