Loan Care Mortgage Complaint

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arkansas

This complaint is new but related to our earlier complaint # -. That complaint was lodged against - Mortgage because it appeared that they were paid off by our new mortgage company in a refinance. I have discovered that - did not receive the payoff as our loan was sold just prior to that event. The new mortgage servicing company for just a few days was LoanCare. LoanCare is the company which should have sent us the funds that were held in escrow for taxes and insurance. We finally received a check from them today, - -, 2016 but it is short $46.00 from the amount shown on our last monthly statement. We are under the impression that escrow money is not something a company can just take any part of for themselves, but dedicated to payment of the homeowners ' taxes and insurance. Additionally, I ca n't imagine what they removed that amount of money for as they were well aware that they had purchased the loan on the first of -, 2016. We have attached documents which clearly show what happened. Thanks, - and - -