Experian Credit Reporting Complaint

Improper use of my credit report report improperly shared by crc

Experian Credit reporting department,

Improper use of my credit report Report improperly shared by CRC Minnesota

My credit report was used inappropriately to determine financial eligibility for a Patient Assistance Program through -, aka " - ''. I was denied use of their program based on what I was informed by them was a " Projection ''. I was also informed by them that my annual income was -. This was a shock to me as my annual income is only -. If it really was - I would n't need assistance. My income of Social Security - and a small pension has not changed significantly in the past few years. After several phone calls, I discovered that Experian was used for this " soft credit check ''. When I spoke to someone at Experian, I was told that they do not provide my income during a credit check. Apparently, this is not accurate, because I found an article online ( - -, " Is Your Doctor Checking Your Credit Report? ". The article states that Experian does provide " Income Estimation Tools ''. I have used the - program for several years to provide me with - medication that I can not afford. In previous years, - has asked for proof of income, which I


's documentation were all correct. I called - and was assured that everything looked good. The next day, I received the denial letter which stated I did not qualify for their program based on my income. I have worked hard all my life to maintain good credit. I recently found that my credit score was 850. Never in my wildest dreams did I imagine that this would work against me. I strongly object to the use and marketing of this " Projection '' tool for the purpose of denying me access to low income programs for which I qualify. Now I will have to do without my - medication that I can not afford. I do n't know what that means for my future but that prospect is very frightening to me.

Experian customer in Minnesota
Dec 01, 2016

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with explanation

Consumer disputes how Experian handled their complaint

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