Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Utah

After many years of enduring the difficulties of dealing with Greentree, now Ditech Mortgage, and paying their very high interest rate. My wife and I were able to improve our credit standing and refinance the high interest loan to a much lower rate with a local financial institution. We obtained a payoff letter from the Ditech website and our new company sent the funds as calculated by Ditech. The payoff amount was posted on - -, 2016. Instead of applying the total amount of the payoff to the principle portion remaining, Ditech applied $1700.00 to the - payment, and then the remaining portion of the payoff amount to the principle balance. Now they claim we owe an additional $250.00 and change to pay off the remaining balance. Why would they not just pay off the remaining balance, the amount they gave us in the payoff letter?? Because applying it as a monthly payment creates just the scenario I have described. Once again Ditech/Greentree has exhibited the pattern of predatory lending practices, and their desire to charge customers every pound of flesh that they can.