Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Jersey

multiply homeowner specialist on my file. - different specialist over the past 4 months causes document to get misplaced. Citimortgage is also requesting third party information and income verification for third party persons not on the loan with 24hour requirement to submit documents. File sitting in limbo without a specialist being assigned to the file ; causes inaction and time lapse for mortgage owner to have a fair review. Receive request for documents after deadline has passed. Homeowner specialist not communicating file needs with Homeowner after Homeowner request for manager to email specialist and ask him to forward detailed list of required documents to Homeowner. Homeowner support specialist - - - refusing to discuss file with Homeowner on scheduled phone appointment. Stating " you will lose your home on Tuesday, be prepared for it. There is nothing I can do. There is no point discussing a closed file. You are losing your house on Tuesday -. There is no point telling you what documents you need. I should have contact him sooner ''., I called to check the status of the file and being told the account has no assigned specialist. I inquired of the procedure to request a specialist


-/-/16. - - stated on - - the file will be passed on to a new specialist the file was never passed on or assigned to a new person. I received the attached letter from citi on the evening of -/-/16. All were contradictory to the status of the file. I call back citi on -/-/16 after receiving the letters, requesting clarification on the status of the account. I spoke to Manager - at CitiMortgage # - on -/-/16 after stressing the importance of speaking to - - about this time sensitive issue ' because his letters were unclear and the items which he seem to request were already due on -/-/16 and the his letter was received on -/-/16. Requested a manager because - - was not available for telephone calls with me. - said to get the new application and paperwork in and request - - to escalate the file to request more time. After my conversation with - - on -/-/16 I requested to speak with his manager. - - states he sent a request to his manager - - to contact me at - number on file before - - or - -. No call was received from - -. I attempted to call - - twice. Upon calling at - - was noted as being away from his desk for 10 minutes. I was told to schedule and appointment or call back, call was disconnected in transfer to scheduling dept. I later called back on hold waiting to speak with - for over - hour. I finally hang up the line. Homeowner should also be given the option for a short sale.