Synchrony Financial Credit Card Complaint

Unsolicited issuance of credit card

Synchrony Financial Credit card department,

Unsolicited issuance of credit card Arizona

I applied for a care credit account -/-/2015 for -. That account was not closed but was paid off. On -/-/- I recirved a care credit master card in the mail. Called to inquire because I had never ordered or requested a card. The representative advised me that this account was open for me and card sent because they upgraded my account to a MasterCard. I was surprised to hear that I had - accounts open with them. As I only opened - last year. When questioned, the representative advised me that this second account was opened for me last month. I cancelled - accounts. They were not authorized to open that second account. I am upset by this it appears an employee may have opened this fraudulently without my knowledge. In addition, I was not aware a card was coming so someone could have taken my mail and activated it. This is a very sketchy and unsafe practice. I would appreciate if someone could look into Care Credits business practices for opening accounts.

Synchrony Financial customer in Arizona
Nov 18, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints12/20151/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialUnsolicited issuance of credit card55.2%13.8%31.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnsolicited issuance of credit card0.8%57.8%11.4%22.2%1.9%5.4%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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