Bank of America Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Missouri

I was one of those people who went Bank of America was in legal problems I got my second mortgage wrote off in -. I borrowed - in - and had - mortgages and had an escrow that paid my taxes and my homeowners insurance. I got behind and filed chapter 13, so that i did n't lose my home. I was placed with - and they ended up working with me so I dropped my bankruptcy and we did a loan modification in -. After 2 years of paying on time my loan went back to Bank of America. Bank of America shows a non-interest bearing principal balance of -, making me owe after paying payment for 10 years, -. I have called and called and no one can tell me what this balance is from and how it came to be. Bank of America says it came from - and - says no it was given to them when the loan was put with them from Bank of America. No one can tell me where the - mortgage of - was written off. I have from - - that i filed with my taxes saying it was written off, Now on -/-/- i get a letter from Bank of America saying I have no homeowners insurance. I call my homeowners they state they cancelled me in - when they did n't receive my escrow payment. Bank of Ameria says it 's - fault, - says they do not service me any longer I need to get this information from Bank of America. I am now struggling to find insurance, and thank -, nothing happened all last year. I have written contract from my original loan, included in my loan is escrow for taxes and insurance. No one will answer me on either of these really serious problems I, the consumer am having to deal with.

Bank of America customer in Missouri
Nov 18, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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