Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Florida

I submitted a modification on behalf of our client on -/-/2016. I have been calling on a weekly basis to obtain status. We sent a third party authorization on -/-/16 and another on -/-/16. I spoke to a representative from Bank of America by the name of - in the Loss Mitigation department on -/-/16 who advised I needed to update our authorization. I called again on -/-/16 and spoke to a representative to confirm they received the authorization. On -/-/16 I left a message for relationship manager - -. On -/-/16 I spoke with - who advised that they needed additional documents. On -/-/16 I spoke with - - who advised she reviewed the documents and file was going back to underwriting. On -/-/16 spoke to BOA again and was advised file in underwriting. I call again on -/-/16 and speak to - - and she now tells me out of no where that she can not speak to me or anyone on this file. I ask her why not and she replies I can not. I ask well who can I speak to? She replies I do n't know. I can not give you any information. After, 5


me. I am filing a complaint because we send them a borrower 's authorization to speak and handle the loss mitigation file on behalf of our client and out of no where Bank of America says they ca n't speak to us and can not provide a valid reason as to why they can not speak to our office nor to the borrower nor can they refer us to the appropriate party with a name and phone number of who we should call. We would like a status of the modification and the name, number, and email of who we need to contact on this file.