Freedom Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I have been incurring a Escrow/impound from the mortgage company for them not having my Master policy for my condominium on file. This has been addressed to them, they have received it and I am still being incurring the escrow fee.. After several calls and attempts and spending countless hours on the phone with multiple representatives, they still have not waived the fee.

Freedom Mortgage customer in California
Nov 07, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Company profile

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How Freedom Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints3/20126/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageLoan servicing, payments, escrow account0.5%96.9%1.0%1.0%0.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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