Santander Bank US Mortgage Complaint

Santander Bank US Mortgage department,

Other mortgage Loan modification,collection,foreclosure North Carolina

My husband and I was working with our loan company to lower our house payment because they had raised it and we could not afford it. We sent all information, forms and bank statements to them and would not get back to us. It was always very hard to get in touch with our point person. They said they was sending out someone to evaluate the home. No one ever came. We received a letter that they were through with their evaluation and was ready to start foreclosure before sending someone out to our home.