U.S. Bancorp Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account District of Columbia

US Bank has apparently implemented a type of late fee charge on mortgage payments. I just made my - - mortgage payment on - - and there was a $5.00 fee added on that I had never seen before. I 've made mortgage payments after the - before, and never made on late ( past the - ) and this fee was never there. I sent them - and they responded by saying that this has been in place since - ( - I assume ) if you pay your mortgage online after the - of the month the $5.00 fee gets added. This seems to me like it 's a " late fee '' being added on that was not part of the mortgage agreement I signed in -.

U.S. Bancorp customer in District of Columbia
Nov 07, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Consumer disputes how U.S. Bancorp handled their complaint

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpLoan servicing, payments, escrow account0.3%69.0%12.0%11.6%1.7%5.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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