Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Massachusetts

I have mortgage that was originally a - - - account, then passed to Green Tree Services terrible service and even worst customer service, now the new Debt Collector Mortgage Holder is Ditech. This company is awful to make a payment over the phone takes for ever and after you are transfer to different individuals and you can finally make a payment they charge you $19.00 fee, which I understand is illegal the State of Massachusetts where I leave. I also have problems to make my payments online because their website is does n't always allow me to make my payments. Because of their inefficient service I tried making my payments - and two days ahead of the due date and recently I made my month - payment on - - - earlier, apparently they posted my payment toward the principal balance and I 've emailed them 4 times asking to adjust my payment. On - - I was informed by - their reps. that my account was up to date and my next payment due was for - -. When I called this week to make my payment I was informed that I was behind missing - payment, that


on my account and the they would have an answer by - -. I do not trust this company, I have the names of the people I talked to, copies of my emails. They have sent - letters they all say the same " we are working on your case '' ... .I appeal to your help to get this horrible company in its place and stop abusing consumers. I need a report that shows that I 'm up to date in my mortgage and that shows that my payments have been adjusted accordingly. It is so ridiculous that every time I speak with a different customer service person, each of them have a different answer : we are working on your case, we are conducting and audit, call in 7 days, call in 2 weeks. I would appreciate anything you can do to mitigate my situation.