Loan Care Mortgage Complaint

VA mortgage Credit decision / Underwriting

Loan Care Mortgage department,

VA mortgage Credit decision / Underwriting Washington

My Mortgage lender, since 2012, has been - Mortgage. I am attempting a refinance with another company. My credit score is around - and all is in order. - Mortgage lists me as current and up to date. Unfortunately, LoanCare is reporting me as over 120 days delinquent on the same loan held by - Mortgage. With this blemish on my credit report, I can not get the funding for the refinance.

Loan Care customer in Washington
Nov 04, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

Consumer disputes how Loan Care handled their complaint

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How Loan Care handles Credit decision / Underwriting complaints

Created with Highcharts 4.2.3Loan CareComplaint HistoryComplaints12/20133/20156/20158/20153/20164/20166/201611/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Loan CareCredit decision / Underwriting100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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