Cardinal Financial Company, LP Mortgage Complaint

Cardinal Financial Company, LP Mortgage department,

Conventional fixed mortgage Settlement process and costs Missouri

I used Cardinal Financial as my lender on a new home purchase. During the application process, I was to obtain a survey, which costs would be paid out of pocket. The first payment was $500.00, which I made via credit card to - -. Because it was new construction, the bank wanted another survey which cost an additional $150.00 which I also paid out of pocket via a credit card on -/-/2016. During closing I noticed that my closing docs had a charge of $ - for the survey that they indicated they paid to the vendor. They indicated to contact my closing agent - - for a refund. I called - that afternoon and she indicated that she would get that processed right away. In fact I received an e-mail on - - that she requested the refund. To date I have not heard back from the lender on this. After several attempts, the lender is no longer responding.