Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Illinois

I am a -. Bought a home in -, and have NEVER been late with a mortage payment in 20 years. I called Ditech ( the current bank who holds my loan, since it has been sold to - different banks in the last few years ) to request the $5000.00 " - '' incentive and to discuss refinancing my loan on -/-/-. Since then, I have called on several occasions ( too many to list here ) to see where I was in the process. Ditech has given me the run around, sent more paperwork for me to fill out, placed me on hold incessently, transfers me to other agents, and I NEVER receive an answer. During - conversation with a male agent, on -/-/-, the agent told me they were holding the $5000.00 incentive, and instead would give me that performance incentive as well as another $5000.00 - - incentive next year in -. I knew that was not part of the incentive program, and not true, and they were just putting me off once again. After five months, I still have not received conformation that I will receive the " - '' incentive of $5000.00. What is a consumer such as myself supposed to do? The time is almost up for the program, and after 20 years of faithfully paying my mortage on time, Ditech has effectively put my request on hold until they can say, " too late ''. I have done everything they have asked of me. Please help me.