Experian Credit Reporting Complaint

Credit monitoring or identity protection problem with fraud alerts

Experian Credit reporting department,

Credit monitoring or identity protection Problem with fraud alerts Maryland

I am having significant issues with the seven year fraud alert the credit agencies are to use once you have been a victim of identity theft and filed charges. After the alret was placed on my SSN - The same person used it again ( after the alert was placed on the account ) to apply for a job. The credit agency - E-PERIAN - shared my personal information with - ( background check ) - who then sent a copy of my information to - - - ( job applied for ) and the applicant. The alert did nothing to prevent this from happening or protecting my confidential information. When I called and spoke to - - and Experian its like kindergarten - no one did it. Experian not only provided this company with information but the theft used his own name and they sent the information to - with AKA ( my name ) - like we are the same person! After I had gone through all the phone calls, getting the security alret on my ssn, police reports, court appearance etc.. and they still did nothing to protect my information. They actually helped him do it by stating AKA ( my name - and im a female! ) As a victim of identity you should not be treated like an criminal or an idiot and thats exactly what Experian ( especially ) has done. I called Experian and spoke to several people - passed from person to person and no one had an answer - they also lack good customer service.

Experian customer in Maryland
Oct 25, 2016

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with non-monetary relief

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