Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Minnesota

In - my identity was stolen when my health insurance company was hacked. Somebody filed a phony tax return in my name. I got that cleaned up and thought everything was over. In - - the - was breached and a person in OK - had my mail forwarded to them illegally. There was enough evidence that a police report was filed. The following week I learned that - credit accounts were opened in my name and cards were sent to OK - ( someplace I have never been to and is - hours away ) I was able to contact and correct the issue with - out of - banks/lenders. I first called - on -/-/- and was assured that the fraudulent report would be removed from my credit report. A few weeks later I received a letter dated -/-/- stating that they were now refusing to remove it from the credit report stating that I has provided personal identification information and they were not at fault. I called them the same day - resolve the issue. The person I spoke with for an hour was unable to reach their fraud department but agreed that this was wrong. They gave me a direct number to call the fraud department. I called again on -/-/- and was placed on an automated system on hold for over 30 minutes without ever speaking to a person.