Loan Care Mortgage department,
VA mortgage Loan servicing, payments, escrow account Ohio
in less that 6 months after closing my home loan the servicer, due to a typographic error, thinks my property taxes have went up - fold. I called and asked for a recalculation, the agent on the phone could see the payment they had sent for the half was only $150.00 dollars ... not the - thart they were projecting ... so they decided to raise my payment by $270.00. I have had this loan less than 7 months. there is NO way that the underwriter, QA department ( as my loan was selected for review ) and the closing title company were all wrong on my taxed by 10 times!!! they now refuse to lower my payment to what it should be, as they claim that I am not getting any type of reduction ... you can clearly go on the auditors page and see that my second parcel is charged - not - now with less that 14 days before my payment is due.. they want me to wait 3 business days for a manager to call me back ... and refuse to recalculate my payment based on fact
Loan Care customer in Ohio
Oct 14, 2016
* Source: CFPB Complaint Database
Loan Care response to complaint:
Closed with explanation
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