Loan Care Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Ohio

in less that 6 months after closing my home loan the servicer, due to a typographic error, thinks my property taxes have went up - fold. I called and asked for a recalculation, the agent on the phone could see the payment they had sent for the half was only $150.00 dollars ... not the - thart they were projecting ... so they decided to raise my payment by $270.00. I have had this loan less than 7 months. there is NO way that the underwriter, QA department ( as my loan was selected for review ) and the closing title company were all wrong on my taxed by 10 times!!! they now refuse to lower my payment to what it should be, as they claim that I am not getting any type of reduction ... you can clearly go on the auditors page and see that my second parcel is charged - not - now with less that 14 days before my payment is due.. they want me to wait 3 business days for a manager to call me back ... and refuse to recalculate my payment based on fact

Loan Care customer in Ohio
Oct 14, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Loan CareComplaint HistoryComplaints2/20124/20126/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Loan CareLoan servicing, payments, escrow account0.4%98.3%1.1%0.2%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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