U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Deposits and withdrawals Minnesota

On -/-/- someone performed a levy on my checking account for a debt that I did not owe. I took them to court over the levy, won and the money was refunded on -/-/- to my checking account. Due to this being incorrectly levied against my account, I was charged a $100.00 garnishment fee and incurred - $36.00 overdraft fees. On -/-/- I called US Bank. The customer service people were very understanding and refunded me the overdraft fees. They informed me that the $100.00 garnishment fee would have to be refunded by a different department and that they were currently closed. They gave me the telephone number for the Garnishment Department of US Bank in - Oregon which is - located at - - - -, -, OR -. The manager of the customer service line assured me that they would notate the account so that I would not have to explain the situation again.


me that even though the money was garnished incorrectly that she would not refund the money. I reiterated to her that a judge had ruled it was a mistake and that managers of the US Bank less than 24 hours prior had authorized a refund and told me so. She said that no judge could tell them what to do and again refused to refund the money without even checking the notes on the account that was taken from me for a garnishment that was not mine and that a court found was not mine. We need the $100.00 to buy winter clothing for our children and are victims of predatory fees for things that I had nothing to do with and for things that were not mine. I know $100.00 may not mean much to many but it means a great deal to us. Thank you in advance for your assistance in getting this refunded.