Citibank Credit Card Complaint

Late fee

Citibank Credit card department,

Late fee New Jersey

Citi bank charged me late fee and interest for the payment not paid on time due to technical issues at my bank. As soon as I learned the issue, I arranged payment from a different bank one day after the deadline and I alerted Citi bank right away. It charged me a fee anyway.

Citibank customer in New Jersey
Oct 11, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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How Citibank handles Late fee complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLate fee0.1%19.8%68.6%1.5%6.8%2.2%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.0%3.0%2.8%7.6%0.6%52.7%32.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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