Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

Received an annual escrow account disclosure statement on - -, - that shows a shortage due of $6400.00. My homeowners insurance , county and city taxes have each gone down when compared to bills paid in -/-/-. If a shortage existed last year why was there only an increase of $96.00 monthly for escrow ( $1200.00 for the year ). Either they have serious accounting issues or they are ripping me off. When I called the Customer Care Department and selected the prompt for escrow the person was unable to answer my questions. Escalated to Sheriff. During this conversation it was clear that the analysis they sent me for - failed to properly disclose amounts paid in - for the higher tax amounts. The timing in the escrow analysis has caused this huge discrepancy. Why was the first analysis performed -/-/- and adjusted again ( down ) on -/-/- then the next analysis not performed until -/-/- resulting in two years of higher than originally scheduled tax amounts to be due. An adjustment should have been made earlier to prevent a negative escrow balance of over $5000.00 to result in a 14 month period. This is unacceptable behavior from a mortgage company.