USAA Savings Consumer Loan Complaint

USAA Savings Consumer Loan department,

Installment loan Managing the loan or lease Ohio

Made a payment in the amount of $150.00 from my personal bank account on -/-/16 due to arrive to USAA on -/-/16. I received the bill and noticed the payment was not credited and I immediately called. The late fee was credited and the associate advised us to upload proof of payment to the USAA website so they could investigate the dispute. My wife did this on -/-/16. I called USAA today and the associate stated that what we obtained from the bank was not accurate and that they tried to contact us on Monday -. We have no record of this. In the meantime, my account is showing as past due and the associate even tried to collect a payment from me instead of helping me with the issue, which is where is my $150.00 payment? At this point, I am asking for your assistance as it appears the USAA credit card is not aware of how to process an FCBA dispute. I asked what else they need me to get from the bank and the associate did not know. They said to give them a few more days to look into this but I am not confident of the investigation process.