Citibank Credit Card Complaint

Citibank Credit card department,

Delinquent account New Jersey

-/-/2015 my daughter contacted - to inquire about pricing about a flight to florida. Unknowingly when my daughter gave my credit card number - considers that booking a flight. I disbuted the charge with Citi Bank they denied me stating I book the flight via internet and I read and understood the rules. Which was false. I called and stated This was a phone call and my daughter was on the phone and she is not an authorized user on my account and I should not be charged for an inquiry only. I contacted - explained the situation they apologized for there agents mistake and explained it is company policy that they DO NOT give cash refunds they give flight credit vouchers. Which they did for the full amount of $ -.on -/-/2015. I called Citibank and showed them the documentations and they still would not refund me. I then stated I would like to take this to court and let a - make the final decision which they agreed to do. I also stated I am going make an advance payment of $2900.00 which would leave only the $120.00 balance in question. They agreed. Time went by I had


and excepting a payment of $2900.00 in advance so there would be no problem with a late payment. This is outright wrong to do to me after making an agreement with me also i could have made monthly payments at no cost to me because i had interest free for 18 mo. - - - is aware of this matter.