Freedom Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

On - -, 2016 my mortgage with Freedom mortgage was paid in full and I received a payoff letter from Freedom Mortgage confirming this on - -, 2016. On - -, 2016 Freedom Mortgage withdrew a principal and interest payment of $2000.00 from my bank account resulting in an overpayment. Despite - or more calls to Freedom Mortgage to recoup these funds, I have not received them.

Freedom Mortgage customer in Colorado
Sep 28, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Company profile

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How Freedom Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints3/20126/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageLoan servicing, payments, escrow account0.5%96.9%1.0%1.0%0.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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