Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker New Mexico

I began a loan refinance with Band of America Home Loans on - -, 2016. On - - after giving all information to Loan Officer my loan was denied without any full explanation of why or other alternatives. Furthermore, I was told by Loan Officer on - - that if Loan did not close I would be refunded the appraisal fee of $690.00 and on - - when loan was denied I was told I am not entitled to a refund. I have left a message with Branch Manager - - which has not been returned and was told I would be called this evening by another manager and was not. I am disputing the charge with my credit card company and want Loan Officer - - to be investigated for verbally telling me before - transaction for appraisal fee that this would be refunded if loan did not close. This information was recorded by Bank of America.