LoanDepot Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

LoanDepot Mortgage department,

FHA mortgage Application, originator, mortgage broker New Mexico

I submitted a request for an FHA case number transfer from Loan Depot over to - -. Loan Depot then told - - that I did not want to move forward which was a lie and I feel that this company thinks they are to big to be wrong. I am just trying to refinance my home with - and Loan Depot is not allowing this to happen after a number of requests.

LoanDepot customer in New Mexico
Sep 26, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

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How LoanDepot handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints3/20126/20127/20128/201212/20122/20134/20135/20136/20137/20138/201311/201312/20132/20143/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20173/20174/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotApplication, originator, mortgage broker97.2%1.9%0.9%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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