SunTrust Banks, Inc. Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

SunTrust Banks, Inc. Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Georgia

I have an equity line of credit or a second lien on my home through SunTrust. After 10 years of paying the loan and never missing a payment, the repayment period has ballooned the monthly payment to the extent of creating severe hardship for me. I asked Suntrust to rework/refinance the loan so I can get an extended period to pay this back. They denied the application which has put me in financial hardship. I feel that Suntrust is not being equitable or practical in considering my loan application. The first mortgage payment is $1600.00 to - - while Suntrust is telling me I have to pay them $1600.00. This is unreasonable and not feasible for me.

SunTrust Banks, Inc. customer in Georgia
Sep 27, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Loan modification,collection,foreclosure82.8%3.4%13.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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