Review and analysis of over 21 complaints against Bank of the West
Bank of the West consumers have reported over 21 official complaints related to Application, originator, mortgage broker. Out of the 21 consumer complaints against Bank of the West, 24% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Bank of the West Mortgage application, originator, mortgage broker December 2, 2016 - My husband and I applied for a jumbo mortgage with Bank of the West. We worked closely with the mortgage loan officer over a period of five months ( -/-/- - -/-/2016 ) discussing our options. After Bank of the West reviewed our file, the mortgage loan officer told us that we were not approved for a jumbo mortgage, but that we would be able to procure a smaller ( $470000.00 ) mortgage AND an additional $300000.00 line of credit in lieu of the jumbo mortgage. She reassured us over and over that this product combination would work for us and that we would close on the line of credit wi... |
Bank of the West Mortgage application, originator, mortgage broker November 20, 2016 - The following is a copy of complaint sent directly to Bank of The West, on - -, through their online customer service message system. Receipt was acknowledged the same day, with a promise of a response by mail after completing a review. We 're still waiting on a response. - - Object : reimbursement of home appraisal fee. To whom it may concern, We kindly request a refund of the upfront appraisal fee collected by Bank of the West ( BotW ) to process a refinance mortgage application. We claim that the failure to complete the transaction is due to errors committed by BotW. We therefore, ... |
Bank of the West Mortgage application, originator, mortgage broker October 5, 2016 - Hi, I applied for a Stated Income HELOC from Bank of the West. I had one with them prior. During the phone application they suggested/offered to open " multiple products '' as part of the application process. I wanted a specific kind of HELOC which was difficult to get. It seems like they could have decided I did not qualify for that HELOC without making a credit inquiry. However, I think the bank was more interested in opening other types of accounts that required a credit inquiry. This was even though they could have known I did not qualify for the HELOC without doing an inquiry. It was sort... |
Bank of the West Mortgage application, originator, mortgage broker September 22, 2016 - -/-/2016, I was pre-approved for a mortgage loan in the amount of $190000.00 from Bank of the West. Based on the pre-approval, I was able to find and put under contract a home in -, CO for $190000.00. I submitted the initial documents and began the loan process -/-/-. The home in -, which I lost, appraised for $36000.00 higher than my purchase price. The appraisal fee was reimbursed to my bank account. One of the provisos of obtaining the loan was to sell my home. I immediately placed my home on the market, received an acceptable offer the first day, and settled on a closing... |
Bank of the West Mortgage application, originator, mortgage broker August 29, 2016 - First, Bank of the West sold me a loan on false pretenses and will make $600000.00 off that loan that should have gone to their competitor, - -. Second, due to their false statements, we are in jeopardy of not having the money we need to complete the renovation of the downstairs apartment and backyard of our duplex - thus we will not be able to request as high of a rent as we would if we were able to complete all repairs. Third, while they are reviewing my case I am losing " would-be '' rent. The false statement : Bank of the West 's agent, - -, assured us at least twice by emai... |
Bank of the West Mortgage application, originator, mortgage broker August 15, 2016 - I have had many dealings with property mortgages over the years and none as frustrating or lacking professionalism and honesty as my dealings with Bank of the West on my current loan. We have had loan amounts switched at the last minutes, delays and lies told to us about why the delays are happening, we have been ignored by supervisors when we tried to bring these to their attention, we have been strung along with a promise of closing only to find out that the bank is not ready yet. We have been asked to go above and beyond the responsibilities of a borrowing for example, when they asked us t... |