USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Texas

I am attempting to refinance a mortgage with USAA. The company is holding up the loan at this point because there was a dispute on my credit report - not an " open '' dispute, a resolved dispute. Their last email said " - - is showing the disagreement code with a resolution of dispute on your credit. This is what underwriting needs removed. '' - - on their part sent the disagreement code, which I am fine with, and resolving the dispute. What I am understanding from USAA is that they want that to be undone, which - - can not do. A day later, after I inquired as to why such a holdup, about a credit card account with - balance, and whether the issue is risk or something else, I received a response stating " Our underwriters do not manually underwrite files. '' At this point, I am at a


feel that USAA should be able to manually underwrite my loan. Now, I started the process -/-/-, and even though USAA apologized for the delays, they have been pushing the closing date since -/-/-. At this point, I do not think I will be able to close because I am deploying in about 8 days to the - -. The current interest rate on the house is high and I have wanted to rectify this issue for a while.