Review and analysis of over 39 complaints against USAA Savings
USAA Savings consumers have reported over 39 official complaints related to Credit decision / Underwriting. Out of the 39 consumer complaints against USAA Savings, 28% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 95% were processed in a timely manner. 13% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 23% resulted in non-monetary compensation.
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USAA Savings Mortgage credit decision / underwriting October 21, 2016 - I allege that USAA Bank uses unethical business tactics to trap consumers in high interest rate home equity loans ( HELOC ), particularly taking advantage of those consumers who have been negatively impacted by the US real estate crisis. I have attempted to work with USAA in good faith to resolve my specific issue but the company has not remedied the situation. The particulars of this matter are as follows : 1 ) I opened a HELOC with USAA -/-/- with a credit line of $75000.00. The HELOC product was a variable rate loan but had a hybrid feature which enabled consumers to " lock '' a port... |
USAA Savings Mortgage credit decision / underwriting September 22, 2016 - I am attempting to refinance a mortgage with USAA. The company is holding up the loan at this point because there was a dispute on my credit report - not an " open '' dispute, a resolved dispute. Their last email said " - - is showing the disagreement code with a resolution of dispute on your credit. This is what underwriting needs removed. '' - - on their part sent the disagreement code, which I am fine with, and resolving the dispute. What I am understanding from USAA is that they want that to be undone, which - - can not do. A day later, after I inquired as to why such a... |
USAA Savings Mortgage credit decision / underwriting August 17, 2016 - To whom it may concern, I would like to establish a formal complaint against USAA Bank. I submitted an application for a VA loan ( refinance ) and was mislead throughout the full process. I was pre-approved and submitted all associated documents as requested. After having everything submitted and reviewed, they had me conduct an appraisal and a termite inspection. About 7 weeks into the application process I verified that no other documentation was needed and they confirmed that my loan was clear to close. I then received the final disclosures and then was asked via phone if I wanted to roll o... |
USAA Savings Mortgage credit decision / underwriting May 19, 2016 - CFPB Complaint USAA Mortgage USAA is referred to herein as the " lender ''. All agreements to transact real estate were made on the basis of a 15-yr 3.0 % mortgage with 5 % down payment as approved in the prequalification process with USAA. When lender later disqualified the applicant, the only options given to the applicant were 30-year terms and interest rates near 3.75 %. In addition, the lender then enforced a 10 % minimum down payment. Central to this complaint is that the lender baselessly ( or without disclosing the basis ) disqualified the applicant 's rental property income ( $ -... |
USAA Savings Mortgage credit decision / underwriting July 27, 2015 - 1. USAA will not honor the loan rate offered to me telephonically. Mortgage rates and associated points were telephonically communicated to me and I made detailed notes of the call. I locked in the rate/point based on the telephonic quote. Written lock-in agreement listed different point level from the telephone quote and I made an immediate inquiry to USAA. USAA has delayed investigating my inquiry for - days. USAA now asserts that the telephone call where prices/points were quoted to me was not recorded and, therefore, it will not honor what was quoted to me by phone. 2. USAA has declined... |
USAA Savings Mortgage credit decision / underwriting July 20, 2015 - My fiancee and I decided to choose USAA to hold our mortgage, so we applied through them initially. Approved us for $ - initially ... .filled out the entire application. And we had to do our own application because we were n't married yet. All that was fine, but how do you approve us for $ -, even though we found a house for way less, and then when we get 4 days from closing to tell us that our loan is no good and that we will not be able to close? And then ask us if we have any family members who could give us a substantial gift for a down-payment? We went from having to take $ - to ... |
USAA Savings Mortgage credit decision / underwriting April 5, 2015 - On -/-/2015 I applied for a mortgage with USAA. Due to my income to loan ratio, I was told that I would have to receive approval from their underwriting department, which could take up to 3 business days. I asked if there was any way to expedite the process because the sellers would like a Good Faith Estimate (GFE) as a guarantee of creditworthiness, and the mortgage representative said there was no way to make the process go faster.On -/-/2015 I was called by a USAA Mortgage Representative stating that their underwriting department was wondering if there were more assets that I have avai... |