USAA Savings Money Transfers Complaint

USAA Savings Money transfers department,

Domestic (US) money transfer Other transaction issues Florida

I used a mobile payment transfer option through my USAA account. USAA offers mobile transfers through - on - -. Shortly after, I realized I mistakenly sent the money to a land line. 1-2 hours had passed before I went on line to cancel the transfer. There was not an option to cancel because it had supposedly already processed. I then contacted USAA 's call center and inquired what I could do. The representative did not appear to know the answers but asked a supervisor. They confirmed the transaction to a land line would reject and be returned to my account within 3-5 days. A week later, I called again to check the status of my refund. This time I was told the previous information was incorrect. The intro nation did n't include the additional 3-5 days to post the money to my account. In other words, the first week was - returning the funds and the second week was USAA posting to my account. I let a full 10 days go by and made my third call to find out where my funds were. This time I received a completely different response. Suddenly I was being told I needed


call me back, but obviously USAA did n't think that was important. So, the 4th call on my $500.00 transfer came the following week. On initial contact, I immediately asked for a supervisor. - in - - proceeded to explain USAA had nothing to do with the transaction and there was nothing they could do for me. I asked to speak to a manager at which point she flat out lied and said no managers were available. I found this extremely hard to believe since it was - in - -. She told me I could request a call back and with 24 hours someone could call. Again, this was unacceptable. I proceeded to push the issue until she conceded there were still mangers at work. She then told me someone would call me that day. Later that night I received a call from - -. While polite, she insisted USAA could not refund my money or assist in any way. She promised to send me the contact info for -, which as of this complaint, I still have not received. Also, when I asked her to simply refund my transfer she stated " regulations prevent her from doing that ''. I work in the industry so I asked which regulations which she replied the " fair lending act ''. This is another lie. If a bank makes a mistake, they have full responsibility to make the customer whole. At the same time, I contacted a family member who works for USAA in -. She reached out to the CEOs executive response team. In between talking with this team, I placed a call to - where I read them my info and confirm that my $500.00 payment had rejected almost a month prior. It was sitting waiting for USAA to request it. Yes, despite my authentication and ownership of the money, - with - informed me USAA had to request the return. The next say we my first contact with the exec response team, Friday - -. She informed me she could n't reach anyone insides - to return my money. I suggested we try the number I used earlier that day. After 25 minutes and - handoffs, I finally gave up and asked the USAA two to call me when the money was returned. I lost all patience for such a broken, corrupt system. USAA needs to stand behind its products, even when offered through a third party. I spent over 6 hours on calls to find out this was a - to USAA issue. Totally unacceptable.