Citibank Credit Card Complaint

Citibank Credit card department,

Customer service / Customer relations Michigan

Costco Citi Visa Credit card -Trip Cancellation/Interruption Insurance coverage, as outlined - in booklet " Your Guide to Protection Benefits '', sent to us with our new CitiCostcoVisa cards. The week before departure, I verified - x by phone that the Travel Protection Benefit would cover the trip. Our applications for travel visas to go to - - Planned Trip dates : - - -, 2016. - TravelPartyMembers all covered, designated as TPM # -, # -, etc - CLAIMS = -. Nonstop flight - to -, - ; airline sent luggage to -. - flight -, ( - ) cancelled, due to weather.


I called CostcoCitiVisa cust svc 4 times, regarding coverage for - trip. - - -, 2016 to find out if trip insurance would accompany the flight & hotel reservations that I charged - on -. I asked if the trip would be covered by CostcoCitiVisa since it was purchased on -, and the Costco account was switched from - to CitiVisa on - the answer was 'Yes, all Costco purchases prior to - are turned over to CostcoCitiVisa, so it will be in effect '. To make absolutely sure, I reiterated the dates reservations were purchased and dates trip will occur after - is no longer partnered. Again I was assured that 'Absloutely, the insurance offered with CostcoCitiVisa will cover it '. I would have purchased other trip insurance if their answer had been 'no '. On the subsequent 3 calls to CostcoCiti Customer service, -, after - # - and # - were back home, the coverage was denied. So I called - : said they no longer have access to my account. I paid the charges on - to COSTCO CITI VISA. CLAIM # - - : - settled baggage claim incurred since bags sent -. Total $92.00. CLAIM # -. Cancellation of the connecting flight to destination ( = -, - ), due to " weather ''. Not getting to - resulted in a cascading series of travel rearrangements, extra expenses = a. - had already charged the - - hotel cost for - night in - that was impossible to cancel due to our not-knowing of the late flight cancellation ; - - cost for TPM # -, who had gone to - to meet up with us. c. The cascade effect of lost day meant travel member TMB # - had gone to our next stop where we were going to meet her, cost for extra night at hotel. d. TPM # - was able to rearrange his meeting day = $0.00. The interruption made us lose 2 days of travel/sight-seeing, missing pre-arranged appointment with a - city official, cutting out our visit to - completely. CLAIM # - ; Flew from - to -, where we unknowingly took an illegal taxi, despite Security watching the taxi service. Police informed us the taxi charged us 3 times the normal fee. The passport of Travel Party Member # - was lost in the shuffle- not recoverable by police since that taxi was an uncertified, " illegal '' taxi. Trip interruption due to this theft resulted in transport charges to/from police station, - - - to replace passport & visa, and later to apply/get replacement passport/visa. We lost - day, with police reporting + - day at the -. The theft caused - # - to have to return to USEmbassy to finish the process later. Travel Party Mbr # - departed - - ; # - departed - ; # - & # - departed - - ; # - had to continue his trip many days due to trip interruption consequences, requiring him to return to - - ( -, -, since closer than -, r, less expensive trip to make ~2weeks later )