JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Balance transfer California

We applied online through Chase Slate for a " full '' balance transfer. We wanted to transfer our - - balance of $45000.00 with a higher interest rate to Chase Slate. We got a letter in the mail saying that we were approved for $3400.00. At this time I called Chase Slate and said if you ca n't transfer the full amount of $ - then I do n't want any transfer. They ignored that request and opened up the credit card account anyway, transferred $3400.00 to - - and sent us a bill with a balance due of $3400.00. When we called them and asked them why they did this they did not have an answer. They said sorry. Completely unacceptable. We wanted only - credit card with - balance at the lowest interest rate we could get. If Chase Slate was not okay approving us for the full balance transfer that is fine. They should have stopped the process and let us know. At which point we would have said thank you very much we do n't want your credit card at all. Instead they just opened up an account for us with a balance that was not requested.