Navy FCU Credit Card Complaint

Navy FCU Credit card department,

Balance transfer Michigan

On - -, 2016 I applied for a Navy Federal Credit Card online in which I requested a balance transfer for - in hopes that I 'd receive a 0 % interest rate card to pay off my loan and credit card faster. I received correspondence from Navy Federal on -/-/16 that the balance transfer for the Navy Federal loan would n't be processed because it could only be made from other financial institutions. I received the Navy Federal credit card on -/-/2016. On -/-/2016, I reviewed the interest rate and discovered it was 15.40 % with an available balance of $6500.00 so, I contacted - to cancel the remaining balance transfer for - credit card which has an interest rate of 3 %. I was advised the transfer would be cancelled. I called back on -/-/16 for verification that the balance transfer was cancelled because the online account showed - pending in which the representative - stated he would send out the balance transfer cancellation request via email ( -/-/16 ). On -/-/16 I received a call from - from - which, he denoted he had some email problems but received response back stating the balance transfer was electronically


On -/-/16 I contacted - and spoke to representative - who transferred me to - with Executive Resolution Team who was wonderful but stated the balance transfer could n't be sent back or reversed it would be an applied payment. I immediately called Navy Federal back and spoke to - again and inquired as to why he did n't utilize other options if he was aware my intent was to cancel the balance transfer. - stated, " He would process a recall submission of the balance transfer which is no guarantee and takes - weeks. '' I requested a supervisor. He transferred me to - who was not empathetic and offered up a bunch of excuses. She proceeded to tell me the representatives take calls and ca n't address all the emails when I asked her if he received a response back why I was n't notified in a timely manner -/-/16. She stated, " You had 10 days to cancel the balance transfer. '' I advised her that I never received or seen any disclaimer that denoted I had 10 days to cancel. Also, ten days from which date the application date, the processing date, or the date I received the card. In addition, does the 10 days include the weekend? She told me that - might not return the electronic payment but I could transfer the balance back. If I transfer the balance will Navy Federal pay the balance fees? Her response was " no ''. I informed her that if I had immediately received information to let me know what my interest rate was going to be I would have cancelled immediately. Now, Navy Federal has caused me to pay more in interest fees which will take even longer to pay -off. I want Navy Federal to reverse my balance transfer. If not, pay the balance transfer fees, accrued interest, and match the 3 % interest that my - credit card has until the card is paid off.