Loan Care Mortgage Complaint

Loan Care Mortgage department,

Other mortgage Loan servicing, payments, escrow account Wisconsin

I purchased my home in - - and had my loan serviced thruogh -. I had set up automatic payment to come out the - of every month and had no problems or missed payments. On - - - I received a packet in the mail stating starting that day my loan will be serviced through Loan Care. I never received anything from - saying they were selling my mortgage. I contacted Loan Care to find out how to pay my -/-/- mortgage since it was due that day. When I contacted Loan Care they were unable to tell me anything because it would take some time for my account to be loaded into the system. They told me to go ahead and send a payment in with the coupons that came in the packet of info. I mailed the payment and coupon on - - and kept checking on the status of it for 3 weeks. The payment has not cleared, I am being told that I am past due. I asked if I should stop payment on the check and just pay online. I was told if I stopped payment on the check I would be charged a - dollar NSF fee. In the meantime, I set up automatic payment for - - mortgage and that payment has n't cleared the bank either. I never asked to be sold to another company and this has been a headache for about 4 weeks. I have made 4 phone calls and no one has been able to tell me Anything. My homeowners insurance was also renewing in -/-/- and my insurance company had no idea who to contact regarding billing. This is ridiculous. I can not believe that I did n't have to legally be told sooner than the day payment was due. - never informed me of anything. They sent the -/-/- statement saying the normal payment was due but never anything about selling the mortgage.