Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Other bank product/service Account opening, closing, or management Nebraska

I had had an existing credit line product with my bank, Wells Fargo. On - -, I called the customer service to find out what are my options to increase the limit from $10000.00 to $15000.00. The representitive I spoke with was - - at - - -, extenstion -. Initially I was told the only way to increase the limit is to open a brand new credit line. After some back and forth, I was finally offered a increase if I file an application over the phone, so Wells Fargo can process it and pull a credit report. I agreed and proceed with answering the questions. - of the questions was whether " I am a - resident ''. I answered " No, but I am treated as one for all financial institutions and for tax purposes ''. This is due to a fact I am not a green card holder, but a - visa holder instead. I heard a little hesitation from the representative voice, but he proceeded with the application. I was told that the bank will contact me within - hours with the decision.


his senior co-worker. They had very difficult time navigating the system to provide a true reason of denial. This was caused by multiple application WF made for my name without a reason ( applications - and - ). Finally, after an hour long wait and calling several WF departments, I was told that my request to increase the line was denied due to " non-resident status ''. I am still very perplexed as to an explanation I received from personal bankers at the - 's WF branch ; they said WF allows non-resident aliens such myself to apply to avoid any discriminatory charges, however, it automatically denies these applications. So how is it? Is it fine to discriminate on back end, but not on front? I understand the bank has a right to establish its own underwriting standards, but I expect a higher level of transparency. Wells Fargo allowed me to apply knowingly I will be denied. The bank did not act in my best interest ; especially as it pulled a credit report. Now, I have a hard pull inquiry visible to anyone for two years. I am extremely disappointing about the discriminatory consumer practices, lack of transparency, and misleading behavior. Other financial institutions such as -, -, - - have made steps to do further due diligence in such cases ; these banks move application into a pending status and request an additional information to substantiate my status.