Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Checking account Making/receiving payments, sending money Texas

I was contacted by my credit union and told a check that was paid to me had been written on a closed account. The agent worked in collections for Navy Federal Credit Union. The agent advised me that I would need to repay this check. I informed her that I also had lost out on this project and if it would be okay to make payments to reduce my balance. She said that this was okay so I paid - on -/-/2016. This was the same day she called. I informed her that I would make another payment around the first that I had to try to secure payment through my child support payments. My balance was - We both agreed that we would tough base around -/-/- to make arrangements for another payment. On -/-/- I missed a call from the agent because I was at work and could not answer the phone. Once I arrived home I went to do my monthly budget to try and make some sort of payment when I noticed that - was missing from my account. I immediately called customer service were I was told the agent had submitted notes on -/-/- that I had agreed to her taking - from my account. This of course was not true and the last I knew my balance was only -. I asked for funds to be reversed because this was part of my rent payment that comes out of my account on the - of every month. I was informed that their hands were tied.