BB&T Financial Bank Account Or Service Complaint

Checking account Deposits and withdrawals

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Alabama

My bank BB & T has charged me an unfair overdraft fee of $72.00. I call this stealing. My checking account had enough money to cover - small charges I used on the evening of -. Later that evening around - I received several texts messages my account was overdrawn. The next day I viewed my account. - ( Available balance now over - ). There were - pending bills I wanted to Que up for processing as early as possible. ( Most take over 2 days ) The bank put the status of these - payments ( pending for a few days ) as pending, then added the other - from - also pending, causing me a problem. On - all - pending payments WERE STILL PENDING. ( Meaning no one has taken my money yet. It is still in my account ). At the very least they should have processed my - smaller debit card purchases from what money was there. It would have costed me much less, but no. I have noticed the largest payment is made first as if trying to overdraft as many smaller payments as possible. I feel this is very unfair to the average consumer and I think new laws are needed to protect people from the greed of this bank. BB & T is really not the best bank in town. They are thieves. I am asking for help.

BB&T Financial customer in Alabama
Sep 01, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/20151/20163/20165/20167/201610/201612/20162/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialDeposits and withdrawals86.2%8.4%1.3%4.0%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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