HCFS Health Care Financial Services, Inc. Debt Collection Complaint

HCFS Health Care Financial Services, Inc. Debt collection department,

Medical Cont'd attempts collect debt not owed Debt is not mine Arizona

While living in - in early -, I received a collection notice for a hospital bill for - ER visits that was addressed to someone with a different spelling of name for my son. I called the collection agency and informed them that my son was not in the state of - for the first visit date and the debt did not belong to my son. I then called the hospital to inform them of the error and the debt did not belong to my son. My son, who was back in -, drove - miles to the hospital to provide his ID to prove he was not the person on the debt. I was told they would correct the issue, but it was not corrected and I continued to receive collection letters and phone calls. Each time, I notified ARS ( Account Resolutions Services ) of the error. On - -, - as instructed by ARS, I sent a letter with a copy of one of the collection letters informing them of the error and to cease and desist collection from my son. I continued to receive collection notices so in - -, I reached out to the hospital 's parent company 's compliance department and spoke with - -. She said she would investigate and on - -, - I received a letter from their financial department stating it was verified the debt did not belong to my son and the credit reporting agencies were notified. - assured me that the records were corrected and the collection agencies, including for the physician bills, were notified of the error. All was quiet until -/-/- when I again received a collection call from ARS. ARS was notified on multiple phone calls that this debt was not my son 's and in writing on - -, - and to stop collection on this account. ARS has violated my son 's rights by refusing to remove his personal information from their records and to stop collection efforts.