Atlantic Credit & Finance, Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Communication tactics called outside of 8am-9pm

Atlantic Credit & Finance, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Communication tactics Called outside of 8am-9pm Texas

Debt collectors have n't called outside of proper hours, however I am having an issue with debt collection companies not providing me with a receipt for my monthly payments. I 've spoken with multiple representatives and supervisors who always claim they 're going to resend it but they never do. A common practice for these companies is to only allow you to speak with - person who is authorized to handle your account. The issue with this is very rarely is that specific person available to take my call and when I leave a voice message my calls are never returned. It is ridiculous that I have to make demands for something as simple as a payment receipt. These companies need to improve their customer service now!

Atlantic Credit & Finance, Inc. customer in Texas
Aug 29, 2016

* Source: CFPB Complaint Database

Atlantic Credit & Finance, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Atlantic Credit & Finance, Inc.Complaint HistoryComplaints12/20131/20148/20149/201411/201412/20142/20153/20154/20155/20156/20157/20159/201511/20151/20168/201611/20162/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Atlantic Credit & Finance, Inc.Communication tactics24.0%76.0%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics2.1%20.3%4.2%1.6%71.5%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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