Citibank Credit Card Complaint

Citibank Credit card department,

Rewards Pennsylvania

I applied for the Citi AAdvantage Executive Mastercard on - -. My application went to pending status so on - - I called in to provide some additional information and shifted my credit lines to open the new account. On this call I confirmed with the Citi representative that I was eligible and and would receive the offer of - AAdvantage miles after spending $5000.00 on my new card. The Citi representative confirmed this and approved my application. On - - I called Citi to inquire about why I had not received the bonus miles. They stated that since I had the card in the past I was ineligible to receive the bonus. When I told Citi that a representative confirmed that I would receive the bonus offer I was told " The application department should n't have told you that ''. I spent over the $5000.00 necessary and paid the $450.00 annual fee and feel that my obligations to receive the bonus have been met. I was provided with false information from Citi and they are now withholding the bonus that I applied for, was approved for and was confirmed to me over the phone by a Citi employee.