Amex Credit Card Complaint

Amex Credit card department,

Rewards Michigan

I signed up for the American Express Platinum card on -/-/- with a welcome offer for - membership rewards ( MR ) points after spending $3000.00 within 3 months. During the 3 month period I spent $3500.00 on my card and had a return for $34.00 and credit from American Express for $230.00 from their Amex Offers ( $30.00 ) and the airline incidental benefit from the card ( $200.00 ). American Express has set a precedent and has counted the airline benefit and offers as a payment and included that into their spend calculations in the past but even without counting that amount my total spend was $3200.00 during the promotional period. Everything has been paid on time and I currently have a zero balance. I was awarded the - points on -/-/- once I had reached the $3000.00 in spend with my card. I tried to make a transfer to an airline and it was blocked with an error code. I called American Express and they informed me that they are reviewing the account and it should be resolved within 6-8 weeks.


state : " Points will be credited to your Membership Rewards account within 6-8 weeks after charges appear on your monthly billing statement. '' So I have been told 6-8 weeks and their terms state that I should have them within 6-8 weeks and yet I do not have them available to me. I find this in breach of the agreement we made when I applied for the card. I did some research online looking into why these points have been frozen and found out that there are a lot of other Platinum Card holders that have had the same issue. I am not sure if American Express overextended itself or what the issue is but I think that they have broken the terms of their offer and I would like my points released so that I can use them. I have been a customer with American Express since -/-/- and this is my first membership rewards card and I am pretty disappointed in the treatment that I have received. I would think they would offer better service to the customers of their premium card with a $450.00 annual fee.