Other (i.e. phone, health club, etc.) Communication tactics called outside of 8am-9pm
Wells Fargo & Company Debt collection department,
Other (i.e. phone, health club, etc.) Communication tactics Called outside of 8am-9pm New York
Wells Fargo contacted me regarding a debt I am disputing after - Eastern Time on my home phone, a New York number. This number is also listed as the least-preferred method of contact, and they did not once attempt to contact me on my preferred number. Upon questioning the agent who called me, I was told they had attempted numerous times to contact me at a number I had never heard of before. As a result, they were not able to reach me until one month after the account had been in collections, thus further negatively impacting my credit history.
Wells Fargo & Company customer in New York
Aug 23, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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