Amex Credit Card Complaint

Amex Credit card department,

Rewards Arizona

In early -, I had applied for and was approved for an American Express Platinum ( R ) card through an online public offer link. The offer promised - American Express Membership Rewards ( R ) points if I were to spend a minimum of $3000.00 on this new card within 90 days of approval. I fulfilled the terms and conditions and - points were deposited into my Membership Rewards ( R ) account ending in - on - -, 2016. On - -, my Membership Rewards ( R ) account showed an adjustment of - points, bringing my balance down to - Membership Rewards ( R ) points. I request that American Express honor their end of the contract, and either redeposit - points into my Membership Rewards ( R ) account or rescind the negative - adjustment it made in the same, because - ( a ). Contrary to American Express ' allegation that I returned a


transaction I made AFTER I had already made qualifying transactions for the bonus and received the same. This merchant credit corresponds to a transaction made on - -, 2016. The only credit prior to - -, 2016 is from American Express itself and not from a return to a merchant. Nonetheless, my $ - in transactions subsequent to - -, 2016 but still within the offer period still put me well over the $3000.00 minimum spending requirement, and at least 90 % of these are for immediately consumable services ( restaurants, public transport, etc. ) that can not be returned. ( b ). If American Express wants to claim that my transactions in the offer period did n't qualify, then it should have also adjusted the - Membership Rewards ( R ) points it awarded me for the transactions made in the 90-day period at - Membership Reward ( R ) point per dollar on qualifying transactions as per the terms and conditions of the card contract. Since it has only adjusted the - bonus points that were awarded to me and its representatives are unable to specifically point out which transaction/s was not qualified, I believe American Express has recognized that spending as legitimate. ( c ). At least - American Express representatives clearly informed me that - American Express Platinum and American Express Platinum are -, distinct and separate products, and that having had - would not disqualify me from receiving a bonus on the other. This information from American Express was the primary reason I went ahead with my application for American Express Platinum, with the automated system clearly having recognized that product distinction and subsequent transactions as qualified, thereby awarding me the - points upon meeting the minimum spend. Any attempt to remove this offer after the info I received and having met all conditions is a breach of contract on American Express ' part. All these conversations were conducted over the phone and recording was carried out from American Express ' side. ( d ). I have been an American Express customer since - years and have excellent credit and have always paid in full and on time. American Express ' attempt to defraud, mislead, and cheat their loyal customers out of legitimately earned bonuses that were made public due to errors or mistakes on American Express ' side is unacceptable. Even more unacceptable is the unwillingness of American Express to honor its end of the contract in the time of its customers ' needs and emergencies, which is contrary to its marketing campaigns and constitutes false advertising, and not to mention breach of contract once again. Therefore, I humbly request you to rectify this matter at the earliest.