Citibank Credit Card Complaint

Citibank Credit card department,

Closing/Cancelling account Idaho

My Citi - Credit card was closed by Citi in - - by Citi. Company has continued to charge me interest and fees on the outstanding balance without providing me online access to my statements nor mailing me monthly statements. I called on approx. - -, - to request that copies of all of my statements be mailed to me and was assured that I would have it within approx 48 hours. I received a package of statements around - -, -, and it was incomplete. This credit card continues to charge me interest and fees, which I only find out about through notices from financial/credit apps that I have. I feel all interest and fees on this card from the time Citi is closed the account should be removed and not added again. I do n't know how much money I lost because I ca n't see my records ( number in form below is a guess ). My CitiForward card is my other card from Citi. It is still open, however I have the same issue as I have with my - card above - no online access and no paper statements mailed to me. I pay an auto-pay payment initiated from another bank for the minimum payment, so that 's why the account has n't been shut down yet but I want my FULL records.