USAA Savings Credit Card Complaint

Credit line increase/decrease

USAA Savings Credit card department,

Credit line increase/decrease Hawaii

My bank is USAA. Over the years they continuously raised my available credit limit on my personal credit card without asking me and they did so while the card was maxed out or close to it. But since I was able to make the minimum payments, they kept raising my limit. I remember reading that - - - got big fines for doing the same thing to small business. This seems illegal and predatory lending. What started as a $2500.00 limit eventually became $16000.00 and I never asked for credit increases. Then I got the flu for 2 weeks simultaneous with a pay cut and then fell behind on payments. I contacted the Member Assistance dept and asked for lower payments ( $350.00 was became too much for me ) but they said no. All they offered was 'Pay us - % of the total and we 'll close the account '. Now they have charged off the card, ruined my credit and made hard for me to get a job or apartment. I am an - - veteran that got suckered into this credit situation by a bank that advertises that it treats the military community special. It 's just predatory affinity marketing similar to the Rent-To-Own and - places just outside the gates of military bases. They sold my debt to a collection firm after tacking on about $2000.00 more in interest for an $18000.00 total. Over the years I paid around $17000.00 in interest. Crooks. plain and simple. - would have knocked their booth over.

USAA Savings customer in Hawaii
Aug 19, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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