Citibank Credit Card Complaint

Delinquent account

Citibank Credit card department,

Delinquent account Pennsylvania

I paid my Macy 's American Express balance in full by phone on - -, 2015 in the amount of $820.00. On - -, 2015, I received a billing statement from them saying I owed a past due amount of $24.00 and they charged me a late fee of $35.00. I called immediately and reviewed this inaccurate information and it was the first time I was notified I had a balance since paying in full in -/-/- they apologized and immediately reimbursed me the amounts in their error. They turned around and lied and reported me for 30 days late. I want this removed immediately from my report.

Citibank customer in Pennsylvania
Aug 18, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankDelinquent account0.6%43.7%29.0%22.5%0.4%3.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDelinquent account0.1%16.5%2.1%0.9%0.9%14.0%64.9%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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