Discover Credit Card Complaint

Payoff process

Discover Credit card department,

Payoff process New York

A year ago I voluntarily Suspended my credit card account with Discover Card, in order to lower my interest rate. I have never been late. Always paid on time. I agreed to do this for a one year period. As of - -, 2016 I was supposed to be able to use my card again. Discover card REFUSES to release my card since they claim they have to see if I can still pay for the next few months at the new rate. This is not only ridiculous, but Illegal! I have been a Discover member for 20 years! I have never been late. I am a single woman and feel they are discriminating against me! They refuse to release me. Please look into this as soon as possible. They are re-dictating the payoff process..

Discover customer in New York
Aug 15, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverPayoff processSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff processSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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