Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Maryland

Previous complaint number -, I submitted a complaint on -/-/2016 stating that I submitted a payment via epay. I have spoke to SEVERAL not helpful service agents. Supervisors - and - both were not helpful at all and never escalated my issue. - finally listened, escalated the issue and my payment was found ( misapplied to another account ) and posted to my account. The payment is held now in an unapplied status and not posted to any monthly payment. It is just sitting there since -/-/2016, although Ditech responded to my original complaint this issue is not yet resolved. The unapplied status has been ongoing since -/-/2016, - is aware and have escalated but the payment is still not applied and on -/-/2016 I will be again assessed another late fee. How is this happening and how is Ditech getting away with it. I work in the " Securities ' industry and the regulations would not allow for any of this without someone being called to the carpet and held responsible for the flurry of misapplied funds. I need this resolved .... Please!